How should return and rework responsibility be split?

Decide it in the contract: what counts as a defect, how it is verified, who pays freight, and what the remedy is.

Answer: split it in the contract, because after the fact both sides are arguing from memory.

  1. Define a defect — against the golden sample and stated tolerances, not "does not work".
  2. Define verification — who tests, with what instrument, at what resolution, and what record proves it.
  3. Define freight — who pays the return and the replacement shipment.
  4. Define remedy — rework, credit or replacement, and the timeline.
  5. Define the boundary — damage from installation or field use is not a manufacturing defect.

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How should return and rework responsibility be split?

Define defect, verification method, freight, remedy and the field-damage boundary in the contract.